POLICIES
Things we shouldn't have to say...
Our policies are for the protection of our staff, guests, and business.
Code of conduct
Our goal is to provide the best experience for all of our guests
This means you are expected to recognize that you are not our only guest and respect other guests' experience.
Disruptive or aggressive behavior will be addressed by staff as discretely as possible once.
If the behavior continues you will be directed to leave a final time ,resulting in criminal trespass , which will be handled by law enforcement.
Return Policy
We are happy to remake any improperly prepared item. However, just because you don't care for something doesn't mean it's bad. We are confident in our product with over a decade serving St. Louis. Our chef has been serving his food in multiple states (and countries) for over three decades to critical acclaim. Please read the menu. Ingredients are clearly listed.
Why can't I eat out of a to go box?
- We have invested considerable time and money into cultivating our atmosphere. We do not want anyone's first impression of our establishment to include disposables.
- Some people try to avoid tipping by ordering to go, then sitting down and expecting service. This is unfair to our staff.
Is tipping mandatory?
No. However no restaurant employee providing service expects to recieve just their hourly wage. If you are unable or unwilling to add gratuity to your check, please order to go.
What's disruptive behavior
Disruption is something which interrupts an event, activity, or process, such as dining.
Some examples are:
- phone audio (music, videos, speaker phone)
- personal volume (google "inside voices")
- excessive fragrance or odor
- inappropriate attire
What's aggressive behavior
It's defined as ready or likely to attack or confront; characterized by or resulting from aggression.
Aggression is hostile or violent behavior or attitudes toward another; readiness to attack or confront.
Some examples are:
- raising your voice above the level of the person addressing you
- advancing toward the person addressing you
- profanity
- unwanted recording of a guest or employee
- name calling or threats
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